Shipping & Damage Policy


Shipping Information

Our shipping rates are as follows:

Shipping is currently only to Canada and Continental USA
$10 Flat Rate Shipping on all orders under $150
Free shipping on all orders $150 or more

All orders are shipped within 3-5 working days. Tracking information (when possible) will be provided.

 

Damages Policy

Your satisfaction is very important to us. Please note that all of our items are hand made and therefore there will be variances between items and they may not look exactly as pictured on the store.  Many items are ‘natural’ items and therefore will not be perfect. This includes the semi precious stones, wire wrapping and Christmas ornaments.

We do understand sometimes things get damaged in shipping. If your product has arrived damaged you must contact us within 48hrs of receiving your order, by emailing dragonflyjewelsnmore@gmail.com with your contact details and photos of the damaged item. Damaged items may be replaced at the discretion of Dragonfly Jewels ‘N More.